A manual for the voluntary use of haccp principles for operators of food service and retail establishments. The handbook is the cornerstone to understanding the policies and procedures for daytoday retail management. The fact is, cash is simply too tempting for many people particularly people with a financial need. Prevention with a good cash handling policy employing an effective cash handling policy can do a lot in the way shrinkage prevention by putting. Retailers use marketing strategies to draw customers into the. All materialshandling equipment has rated capacities that determine the. Manual handling causes over a third of all workplace injuries.
Lifting, pushing and pulling manual handling safe work. Australian produced, this manual handling training video for the retail industry shows viewers a range of tips, procedures and preventative. With no manual handling, staff no longer need to carry bags of cash to a collection point. Retail stores use some type of business software or pointofsale system to track sales. Savvy retailers employ procedures to audit employee cash handling, and to train personnel on how to spot invalid currency.
Jul 27, 2016 manual handling is likely to be an everyday occurrence and not something that makes you look twice. Your departmental policies and procedures should not only be the set of principles, rules and guidelines adopted to reach your departments longterm goals but also a detailed set of. Pushing, pulling, lifting and carrying are all examples of manual handling tasks. Manual handling accidents, as a result of pushing, pulling or lifting heavy objects or machinery, account for more than a third of all reported accidents each year. Key point you must follow work procedures and not put the health or safety of others in the work place at risk. These include workrelated musculoskeletal disorders msds such as pain and injuries to arms, legs and joints, and repetitive strain injuries of various sorts. Our objective is to reduce the incidence of manual handling injuries through early and effective management of potential problems to ensure manual handling risks are eliminated or controlled. Sample manual handling procedure overview this procedure is a guide for staff in safe manual handling practices.
In order to provide effective retail brand image, it is imperative for retail designers to keep abreast with the changes in retail operations. The employee manual is the opportunity for management to clearly communicate with new staff members the policies and procedures of the organization. Manual handling is not just about lifting heavy objects. Common problems and solutions 3 by the victorian occupational health and safety authority formerly part of the department of labour. Four simple steps to help reduce manual handling injuries in tyre. These tasks can be found in every workplace, whether you are in an office, on a construction project, a ranch or anywhere in between. Dec 20, 20 manual handling accidents, as a result of pushing, pulling or lifting heavy objects or machinery, account for more than a third of all reported accidents each year. Well manual handling, also known as manual tasks, is any activity requiring effort to lift, move, push, pull, carry, hold or restrain any object. It includes an activity requiring the use of force exerted by a person to lift, lower, push, pull, hold or restrain a person, animal or thing.
Manual tasks in retail and wholesale department of mines. In the tyre retail industry, almost 60 percent of injury claims lodged. It will be a boon to students, aspiring retailers and those already in business and seeking. Operational procedures are vital to the business of running a retail store. Within the liquor retail industry the proportion is higher with manual handling accounting for half of the total ltids. Illustrate through worked examples and case studies. It is encountered in all areas of the retail industry and injuries relating to manual handling can be disabling and costly. According to the friedman group, following standard operating procedures increases sales, boosts worker productivity and enhances a stores image. Frontend cash procedures ensure proper handling at the pos. This procedure should be read with the work health and safety policy. Manual handling safety video retail manual handling. Retail sops store merchandising handling details category. Failure to appropriately manage hazardous manual tasks may result in a breach of whs laws.
Heres 20 cash handling best practices your business should follow so everything runs smoothly. There may also be other solutions or suitable alternatives available for retailers to use. The key elements of cash handling one of the reasons why cash handling can be a bit daunting in the retail industry is due to scope. Make several copies of the manual, give one to each employee and store a spare near the cash register for easy reference. Retail is an extraordinary business, with an evershifting landscape. When manual handling risks are identified these services may require modification or to be postponed for a time. Manual handling regulations have been wellestablished for many years, yet many workplaces are still failing to effectively implement the correct manual handling techniques. Manual handling is likely to be an everyday occurrence and not something that makes you look twice. Retail module department of education and training. Not all manual handling tasks are hazardous, but because most jobs involve some form of manual handling, most workers are at some risk of manual handling injury. Manual handling safety video retail manual handling safety. How online retail is changing manual handling practices.
Mistakes might happen, but with procedures in place, deliberate acts of fraud are harder to carry out. The best time to establish policies and procedures for your retail store is during the planning stages. Jun 27, 2010 australian produced, this manual handling training video for the retail industry shows viewers a range of tips, procedures and preventative actions to make their workplace safe from injury. It should be complete and concise and the employee should acknowledge receipt of the manual. Manual handling activities should be avoided if it is reasonably practicable. This manual handling policy is based on the principle of risk management through a systems approach to task organisation, design, planning and control. The retail advocacy group provides retail consulting services that include strategic insight, innovative customized business analysis and operational improvement to retail and consumer products clients, permitting them to increase sales revenue, decrease operating cost, and increase operating margin we possess a depth of experience that includes virtually every. To provide a guide to assist in developing cash handling policies and procedures. Manual handling in the retail industry, manual handling tasks may include packing and unpacking stock, stacking shelves, taking cartons on and off pallets, hanging up clothing on racks, moving. Associated activities include stacking shelves, stacking cartons on pallets, moving trolleys and packing stock. Hazards often found in the retail industry include. Many businesses require their workers to perform some kind of manual handling. This manual will contain the materials that employees will refer to often throughout their employment.
By definition manual handling is the act of pushing, pulling, or using other bodily force to lift and carry loads. Cash is recycled at the point of sale and can be carried to a backoffice smart safe. This includes how and when to take cash to the back office, and how to reconcile cash and credit against sales. This assessment should also consider the main risk factors such as manual handing, awkward postures, work organisation and vibration from equipment. Lifting, pulling andor pushing are common causes of low back injury that is often preventable. It is critical that your staff understand how to lift objects correctly. In the tyre retail industry, almost 60 percent of injury claims lodged this financial year were musculoskeletal disorders msds or sprain and strain type injuries.
This short guide provides the best manual handling techniques to follow in the workplace so that you can reduce the likelihood of injury occurring. Impretail store operations store manuals store policies. Jun 25, 2019 the best time to establish policies and procedures for your retail store is during the planning stages. This handbook provides direction and guidance for postmasters, managers, and supervisors with retail responsibility. Guide on manual handling risk assessment in the retail sector the work tasks conducted in the retail sector require people to engage in many different types of work activity. Minimise the risk of theft by keeping cash securely stored from payment to collection. Body stressing injuries as a result of performing manual tasks is highest cause of injury in both retail and wholesale industries. Manual handling risk in the retail industry is often associated with.
Our manual handling training course is designed to provide participants with a basic understanding of the relevant legislation, as well as the national manual handling code of practice. Common hazardous manual tasks in the retail and wholesale industries include manually handling heavy, bulky and awkward items, handling. Jul 22, 2009 this manual handling safety video is available in canadian, australian, us and uk versions. Why cash handling is important for the retail industry arca. This manual handling safety video is available in canadian, australian, us and uk versions. Workplace safety manual handling injuries better health. Explain in simple and practical terms the manual handling risk assessment process. The retail location, number of staff, quality of existing security measures and the amount of cash exchanged all impact on the most suitable form of cash handling for your store. Cash handling policy example the thriving small business. Small businesses that deal in cash like food trucks and salons need to protect themselves against errors involving cash and theft.
Material handling occurs in one way or another in every department of every business on every working day it is not surprising that accidents and injuries resulting from incorrect manual. Handling customers effectively 188 handling inquiries 189 product knowledge 189 handling complaints 190. A welldesigned work area, work procedures, ergonomically designed tools and equipment will help eliminate or reduce risk factors associated with hazardous manual tasks. So what is manual handling and why should you take this course. Retail sops accounting sop standard operating procedures. Four simple steps to help reduce manual handling injuries. Procedures for retail operations and supervisory levels. The tata power company ltd material handling and storage procedure document no. This helps avoid making mistakes once youre faced with reallife customers. From retail workers stacking shelves to factory workers assembling products on conveyor belts. Four simple steps to help reduce manual handling injuries in. On this page you will find advice to reduce the risk of you or your employees suffering from a musculoskeletal disorder or back injury. Common hazardous manual tasks in the retail and wholesale industries include manually handling heavy, bulky and awkward items, handling below midthigh and above shoulder height, multiple handling of stock, sustained standing and. Good posture and lifting techniques can help reduce the risks, but research indicates that making changes to workplace design is the most effective way to prevent manual handling injury.
Failure to ensure the health and safety of employees when working with large or heavy loads can lead to serious injury and may come at a great cost to your business. Common problems and solutions3 by the victorian occupational health and safety authority. Reduction of manual handling activities which involve a risk of injury 3. Manual handling is a major part of the job in the retail industry.
Manual material handling is the process of moving or supporting an object by physical force. Manual handling risk management in disability and community services june 2006 4 client manual handling also occurs during services, which provide community access e. If not reasonably practicable employers should assess the risk from the. Use this example cash handling policy to ensure your cash is safeguarded. You must follow work procedures and not put the health or safety of others in the work place at risk. Employees should avoid overloading equipment when moving materials mechanically by letting the weight, size, and shape of the material being moved dictate the type of equipment used. By anticipating problems before you open your doors, you can strategize how youll handle special situations, as well as the normal day to day operations. Mistakes might happen, but with procedures in place. A good cash handling procedure can reduce the risk of theft from staff, threats to. Manual handling tips and techniques safe lifting practices. Guide on manual handling risk assessment in the retail.
General guidance is available in the model code of practice. In the retail industry, manual handling tasks may include packing and unpacking stock, stacking shelves, taking cartons on and off pallets, hanging up clothing on racks, moving mobile racks, moving trolleys and cleaning floors and shelves. These processes impact a wide range of systems and procedures, so it can be difficult to track and manage every minor detail. How to set policies and rules for your retail store. The term manual handling covers a wide variety of activities including lifting, lowering, pushing, pulling and carrying. Risk assessment of manual handling tasks at the outset the employer will need to carry out a full risk assessment of existing manual handling tasks before making an informed decision on what manual handling tasks need to be avoided or reduced. Cashiers in small retail stores are often expected to make up for shortages from their own pockets. Provides a range of tips, procedures and preventative actions to improve the safety of manual handling tasks. Inventory management procedures pertain to the handling. Hazards and risks associated with manual handling in the. Targeted at retail employees, this training course contains new information on risk analysis and assessing the load, in compliance with the latest guidelines. Good practice procedures for cash handling will vary according to your retail store. Most injuries in the retail industry result from manual handling activities. Instead of carting stock around the shop floor, thousands of people are now responsible for picking, packing and transporting our online purchase in jumbosize warehouses.
Hazards and risks associated with manual handling in the workplace workrelated low back pain and low back injuries are the most common kind of musculoskeletal disorders caused by manual handling. However, the rise in online retail is changing manual handling practices. Again, this can easily be provided through manual handling training courses however word of warning, dont simply rely on. Lifting and carrying workplace safety training video 2010. Guide on manual handling risk assessment in the retail sector. Four simple steps to help reduce manual handling injuries in tyre retailing in queensland, hazardous manual tasks account for a high proportion of claims across all industries. Backoffice cash procedures are usually a biggerpicture accounting function, making sure the store is on track and carrying out its internal controls to prevent loss and pilferage. Consultation is required by occupational health and safety legislation in most parts of australia. Procedures typically cover all activities in the store, from sales transactions to customer support to inventory. The work tasks conducted in the retail sector require people to engage in many different types of work activity. These workrelated low back disorders are a significant and increasing problem in europe. Have formal discussions when training new hires have an ongoing, open dialog with employees play. All staff are responsible for following steps detailed in this procedure for any manual handling activity as defined below. Manual handling injuries account for the vast majority of workplace injuries.
The text and illustrations are based on the publication manual handling in the retail industry. Manual handling manual handling fire and safety australia. This safety video is also available as a multimedia elearning course. Any organization that works with cash should have clearly defined cash handling policies and procedures to help protect that money. To begin creating policies, decide how you would like for your retail store and your employees to handle these items of business. Manual handling retail and warehouse online course aveling. Manual tasks in retail and wholesale department of mines, industry. Retail sop standard operating procedures sop sample. Being a retail designer, since the infancy stage of retail industry in singapore in the 70s, i have witnessed this phenomenon. Managing manual handling risk insert position identifies work activities that involve manual handling and which may pose a risk to employees. Across all industries, manual handling injuries account for approximately one third of the total lost time injuriesdiseases ltids. A safer retail environment for shop staff and customers. Standard operating procedures in retail technology. What are 3 biggest risk factors in irish retail manual.